{"id":21567,"date":"2024-06-20T02:00:10","date_gmt":"2024-06-19T19:00:10","guid":{"rendered":"https:\/\/shopbiz.vn\/kinh-nghiem-kinh-doanh\/quy-trinh-va-ky-nang-ban-hang-qua-dien-thoai-chuyen-nghiep-thanh-cong.html"},"modified":"2024-06-20T02:00:10","modified_gmt":"2024-06-19T19:00:10","slug":"quy-trinh-va-ky-nang-ban-hang-qua-dien-thoai-chuyen-nghiep-thanh-cong","status":"publish","type":"post","link":"https:\/\/elysostore.com\/vi\/quy-trinh-va-ky-nang-ban-hang-qua-dien-thoai-chuyen-nghiep-thanh-cong\/","title":{"rendered":"Quy tr\u00ecnh v\u00e0 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p, th\u00e0nh c\u00f4ng"},"content":{"rendered":"\n<div class=\"article-content--expandable expandable__main article-table-contents article-images-zoom\">\n<div class=\"expandable__inner\" id=\"article-expandable\">\n<p style=\"text-align: justify\"><strong>B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong> l\u00e0 ph\u01b0\u01a1ng ph\u00e1p marketing \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay \u00e1p d\u1ee5ng b\u1edfi chi ph\u00ed t\u01b0\u01a1ng \u0111\u1ed1i r\u1ebb v\u00e0 h\u01b0\u1edbng t\u1edbi \u0111\u01b0\u1ee3c \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. Sau \u0111\u00e2y, Haravan s\u1ebd b\u1eadt m\u00ed cho b\u1ea1n quy tr\u00ecnh v\u00e0 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p, th\u00e0nh c\u00f4ng.<\/p>\n<h2 style=\"text-align: justify\"><b>1. B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 g\u00ec?<\/b><\/h2>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-1_c634b2b34e3c4c558b1ee9e2efb85d6d.jpg\"><\/p>\n<p style=\"text-align: center\"><em>B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua vi\u1ec7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/em><\/p>\n<p style=\"text-align: justify\">B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i (telemarketing) hay c\u00f2n g\u1ecdi l\u00e0 telesale, l\u00e0 nh\u1eefng h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng, ti\u1ebfp th\u1ecb s\u1ea3n ph\u1ea9m qua vi\u1ec7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng, nh\u1eb1m m\u1ee5c \u0111\u00edch ti\u1ebfp c\u1eadn v\u00e0 thuy\u1ebft ph\u1ee5c h\u1ecd mua s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. \u0110\u00e2y l\u00e0 h\u00ecnh th\u1ee9c marketing tr\u1ef1c ti\u1ebfp c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i v\u00e0 t\u01b0\u01a1ng t\u00e1c ngay l\u1eadp t\u1ee9c t\u1eeb ng\u01b0\u1eddi ti\u00eau d\u00f9ng kh\u00e1 cao (kho\u1ea3ng 30 &#8211; 35%). <\/p>\n<p style=\"text-align: justify\">V\u1edbi c\u00e1ch th\u1ee9c n\u00e0y, b\u1ed9 ph\u1eadn telesale s\u1ebd c\u00f3 tr\u00e1ch nhi\u1ec7m gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao kh\u1ea3 n\u0103ng b\u00e1n h\u00e0ng, gia t\u0103ng doanh thu v\u00e0 ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c nhi\u1ec1u th\u1eddi gian h\u01a1n trong c\u00f4ng vi\u1ec7c. <\/p>\n<h2 style=\"text-align: justify\"><b>2. \u01afu \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/b><\/h2>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-2_9401cefc87174277871289116f71a83c.jpg\"><\/p>\n<p style=\"text-align: center\"><em>\u01afu \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/em><\/p>\n<ul>\n<li style=\"text-align: justify\">\u01afu \u0111i\u1ec3m c\u1ee7a ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i:<\/li>\n<\/ul>\n<p style=\"text-align: justify\">\n<p style=\"text-align: justify\"><b>Ti\u1ebft ki\u1ec7m chi ph\u00ed: <\/b>Ph\u1ea7n l\u1edbn c\u00e1c doanh nghi\u1ec7p nh\u01b0 b\u1ea3o hi\u1ec3m, gi\u00e1o d\u1ee5c, b\u1ea5t \u0111\u1ed9ng s\u1ea3n,&#8230; s\u1eed d\u1ee5ng h\u00ecnh th\u1ee9c telesale nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p b\u00e1n h\u00e0ng v\u1edbi chi ph\u00ed th\u1ea5p. V\u1edbi c\u00e1ch n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng tr\u0103m kh\u00e1ch h\u00e0ng m\u1ed7i ng\u00e0y, \u0111\u01b0a cho h\u1ecd nh\u1eefng th\u00f4ng tin chi ti\u1ebft v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p. Qua \u0111\u00f3, doanh nghi\u1ec7p s\u1ebd d\u1ec5 d\u00e0ng gia t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n h\u01a1n so v\u1edbi nh\u1eefng c\u00e1ch qu\u1ea3ng c\u00e1o th\u00f4ng th\u01b0\u1eddng.<\/p>\n<p style=\"text-align: justify\"><b>Ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn: <\/b>Do b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i n\u00ean c\u00e1c telesale v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n v\u1ec1 \u0111\u1ecba l\u00fd. Thay v\u00ec \u0111i g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp, kh\u00e1ch h\u00e0ng ch\u1ec9 c\u1ea7n ng\u1ed3i m\u1ed9t ch\u1ed7, c\u00e1c telesale c\u00f3 th\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean m\u1ecdi mi\u1ec1n \u0111\u1ea5t n\u01b0\u1edbc. H\u00ecnh th\u1ee9c n\u00e0y s\u1ebd ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c c\u00f4ng s\u1ee9c v\u00e0 chi ph\u00ed \u0111i l\u1ea1i h\u01a1n c\u00e1c sale truy\u1ec1n th\u1ed1ng.<\/p>\n<p style=\"text-align: justify\"><b>L\u00e0m vi\u1ec7c online: <\/b>Ngay c\u1ea3 khi t\u00ecnh h\u00ecnh Covid ph\u1ee9c t\u1ea1p nh\u01b0 n\u0103m v\u1eeba qua th\u00ec \u0111\u1ed9i ng\u0169 telesale l\u00e0m vi\u1ec7c t\u1eeb xa m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n<p style=\"text-align: justify\"><b>\u0110\u1ed9i ng\u0169 telesale kh\u00f4ng c\u1ea7n ch\u00fa tr\u1ecdng t\u1edbi ngo\u1ea1i h\u00ecnh: <\/b>\u0110\u00e2y l\u00e0 h\u00ecnh th\u1ee9c l\u00e0m vi\u1ec7c online n\u00ean c\u00e1c telesale kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i ch\u00fa tr\u1ecdng t\u1edbi ngo\u1ea1i h\u00ecnh c\u1ee7a m\u00ecnh. Ch\u1ec9 c\u1ea7n c\u00f3 gi\u1ecdng n\u00f3i ng\u1ecdt ng\u00e0o, d\u1ec5 nghe l\u00e0 \u0111\u00e3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn v\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng ch\u1ed1t \u0111\u01a1n hi\u1ec7u qu\u1ea3 qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n<p style=\"text-align: justify\"><b>L\u01b0u tr\u1eef l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi: <\/b>Khi \u0111\u1ed9i ng\u0169 telesale g\u1ecdi \u0111i\u1ec7n t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd CRM s\u1ebd l\u01b0u tr\u1eef c\u00e1c cu\u1ed9c g\u1ecdi tr\u00ean h\u1ec7 th\u1ed1ng. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap cho c\u00e1c telesale bi\u1ebft \u0111\u01b0\u1ee3c m\u00ecnh \u0111\u00e3 t\u1eebng t\u01b0 v\u1ea5n g\u00ec, kh\u00e1ch h\u00e0ng c\u00f3 ph\u1ea3n h\u1ed3i v\u00e0 y\u00eau c\u1ea7u ra sao,&#8230; Qua \u0111\u00f3, h\u1ecd s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c m\u00ecnh c\u1ea7n c\u1ea3i thi\u1ec7n \u0111i\u1ec1u g\u00ec cho cu\u1ed9c g\u1ecdi ti\u1ebfp theo.<\/p>\n<p style=\"text-align: justify\"><b>V\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nhanh g\u1ecdn, chuy\u00ean nghi\u1ec7p h\u01a1n:<\/b> Khi ph\u00e1t sinh v\u1ea5n \u0111\u1ec1 v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, n\u1ebfu kh\u00f4ng c\u00f3 t\u1ed5ng \u0111\u00e0i telesale th\u00ec kh\u00e1ch h\u00e0ng s\u1ebd m\u1ea5t r\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 truy\u1ec1n t\u1ea3i. Khi c\u00f3 s\u1ed1 hotline, h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, v\u00e0 s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p m\u1ecdi nhu c\u1ea7u, th\u1eafc m\u1eafc ngay l\u1eadp t\u1ee9c.<\/p>\n<ul>\n<li style=\"text-align: justify\">Nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i:<\/li>\n<\/ul>\n<p style=\"text-align: justify\">\n<p style=\"text-align: justify\"><b>Khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y ho\u00e0i nghi:<\/b> M\u1ecdi ng\u01b0\u1eddi th\u01b0\u1eddng c\u00f3 t\u00e2m l\u00fd th\u1eadn tr\u1ecdng m\u1ed7i khi nh\u1eadn \u0111\u01b0\u1ee3c cu\u1ed9c g\u1ecdi t\u1eeb s\u1ed1 l\u1ea1. H\u1ecd s\u1ee3 b\u1ecb l\u1eeba \u0111\u1ea3o, c\u1ea3m th\u1ea5y s\u1ea3n ph\u1ea9m c\u00f3 v\u1ea5n \u0111\u1ec1, kh\u00f4ng \u0111\u1ee7 uy t\u00edn,&#8230; \u0111i\u1ec1u \u0111\u00f3 khi\u1ebfn c\u00e1c telesale r\u1ea5t kh\u00f3 kh\u0103n \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ec3 h\u1ecd c\u1edfi m\u1edf v\u1ec1 nhu c\u1ea7u c\u1ee7a m\u00ecnh h\u01a1n.<\/p>\n<p style=\"text-align: justify\"><b>Khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c b\u1ecb l\u00e0m phi\u1ec1n:<\/b> Kh\u00f4ng ph\u1ea3i cu\u1ed9c g\u1ecdi n\u00e0o c\u0169ng \u0111\u00fang th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng \u0111ang r\u1ea3nh, \u0111ang c\u1ea7n. \u0110\u00f4i khi m\u1ed9t cu\u1ed9c g\u1ecdi kh\u00f4ng \u0111\u00fang l\u00fac s\u1ebd tr\u1edf th\u00e0nh spam v\u00e0 g\u00e2y ra t\u00e2m l\u00fd kh\u00f3 ch\u1ecbu cho kh\u00e1ch h\u00e0ng, khi\u1ebfn h\u1ecd kh\u00f4ng c\u00f3 thi\u1ec7n c\u1ea3m v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p style=\"text-align: justify\"><b>Doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i \u0111\u1ea7u t\u01b0 c\u00e1c cho ph\u00f2ng telesale: <\/b>H\u00e0ng th\u00e1ng, ph\u00f2ng telesale s\u1ebd ph\u00e1t sinh c\u00e1c chi ph\u00ed nh\u01b0 c\u01b0\u1edbc g\u1ecdi \u0111i\u1ec7n tho\u1ea1i, ph\u00ed duy tr\u00ec d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i, ph\u00ed mua v\u00e0 l\u1eafp \u0111\u1eb7t thi\u1ebft b\u1ecb, ph\u00ed thu\u00ea t\u1ed5ng \u0111\u00e0i n\u1ebfu d\u00f9ng c\u00e1c d\u1ea1ng t\u1ed5ng \u0111\u00e0i th\u00f4ng minh,&#8230; Ngo\u00e0i ra, doanh nghi\u1ec7p c\u0169ng c\u1ea7n d\u00e0nh ra m\u1ed9t kh\u00f4ng gian \u0111\u1ee7 r\u1ed9ng \u0111\u1ec3 nhi\u1ec1u nh\u00e2n vi\u00ean telesale c\u00f3 th\u1ec3 g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng c\u00f9ng m\u1ed9t l\u00fac.<\/p>\n<h2 style=\"text-align: justify\"><b>3. Quy tr\u00ecnh b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p<\/b><\/h2>\n<h3 style=\"text-align: justify\"><b>3.1 B\u01b0\u1edbc 1: Chu\u1ea9n b\u1ecb cu\u1ed9c g\u1ecdi<\/b><\/h3>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-3_f429b5dfa9b445abbc77f3513a0bda42.jpg\"><\/p>\n<p style=\"text-align: center\"><em>Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/em><\/p>\n<p style=\"text-align: justify\">\u0110\u00e2y l\u00e0 b\u01b0\u1edbc r\u1ea5t \u00edt nh\u00e2n vi\u00ean telesale quan t\u00e2m nh\u01b0ng n\u00f3 l\u1ea1i c\u00f3 vai tr\u00f2 quy\u1ebft \u0111\u1ecbnh xem cu\u1ed9c g\u1ecdi t\u1edbi kh\u00e1ch h\u00e0ng n\u00e0y c\u00f3 th\u00e0nh c\u00f4ng hay kh\u00f4ng. Tr\u01b0\u1edbc khi g\u1ecdi, \u0111\u1ed9i ng\u0169 telesale c\u1ea7n t\u00ecm hi\u1ec3u v\u00e0 n\u1eafm r\u00f5 nh\u1eefng th\u00f4ng tin c\u01a1 b\u1ea3n v\u1ec1 kh\u00e1ch h\u00e0ng nh\u01b0: t\u00ean, tu\u1ed5i, ngh\u1ec1 nghi\u1ec7p, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, th\u00f3i quen, s\u1edf th\u00edch,&#8230; Ngo\u00e0i ra, c\u00e1c telesale c\u0169ng n\u00ean xem tr\u01b0\u1edbc v\u1ec1 l\u1ecbch s\u1eed kh\u00e1ch h\u00e0ng, l\u1ecbch s\u1eed cu\u1ed9c g\u1ecdi \u0111\u1ec3 ph\u1ea7n n\u00e0o n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00fd v\u00e0 nhu c\u1ea7u kh\u00e1ch h\u00e0ng. <\/p>\n<p style=\"text-align: justify\">Nh\u01b0ng t\u1ea1i sao l\u1ea1i ph\u1ea3i thu th\u1eadp nhi\u1ec1u th\u00f4ng tin nh\u01b0 v\u1eady? Trong khi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed7i ng\u01b0\u1eddi m\u1ed7i kh\u00e1c, t\u1eeb ho\u00e0n c\u1ea3nh \u0111\u1ebfn nhu c\u1ea7u, t\u00ednh c\u00e1ch,&#8230; B\u1edfi ch\u1ec9 khi c\u00e1c telesale hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o th\u00ec b\u1ea1n m\u1edbi \u0111\u01b0a ra l\u1eddi t\u01b0 v\u1ea5n thuy\u1ebft ph\u1ee5c, d\u1eabn d\u1eaft h\u1ecd \u0111\u1ebfn s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh \u0111\u01b0\u1ee3c. Vi\u1ec7c thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u cu\u1ed9c g\u1ecdi kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n hi\u1ec3u h\u01a1n v\u1ec1 ng\u01b0\u1eddi m\u00ecnh \u0111ang trao \u0111\u1ed5i, m\u00e0 c\u00f2n c\u00f3 c\u00e1ch t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng \u0111i\u1ec7n tho\u1ea1i ph\u00f9 h\u1ee3p, g\u00f3p ph\u1ea7n gia t\u0103ng t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c g\u1ecdi.<\/p>\n<h3 style=\"text-align: justify\"><b>3.2 B\u01b0\u1edbc 2: \u0110\u1eb7t m\u1ee5c ti\u00eau<\/b><\/h3>\n<p style=\"text-align: justify\">B\u1ea5t c\u1ee9 m\u1ed9t h\u00e0nh \u0111\u1ed9ng n\u00e0o c\u0169ng c\u1ea7n ph\u1ea3i x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n, ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u0169ng v\u1eady. C\u00e1c telesale c\u1ea7n x\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 tr\u00e1nh d\u1eabn d\u1eaft m\u1ecdi th\u1ee9 \u0111i qu\u00e1 xa. Cu\u1ed9c g\u1ecdi cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, b\u00e1n h\u00e0ng ch\u1ed1t \u0111\u01a1n hay m\u1eddi kh\u00e1ch h\u00e0ng tham d\u1ef1 h\u1ed9i th\u1ea3o? \u0110\u1ed9i ng\u0169 telesale c\u1ea7n ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ee5c ti\u00eau cho cu\u1ed9c g\u1ecdi tr\u01b0\u1edbc khi nh\u1ea5c m\u00e1y b\u1edfi \u0111i\u1ec1u n\u00e0y s\u1ebd \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp t\u1edbi doanh s\u1ed1 c\u1ee7a doanh nghi\u1ec7p v\u00e0 thu nh\u1eadp c\u1ee7a b\u1ea1n th\u00e1ng n\u00e0y.<\/p>\n<h3 style=\"text-align: justify\"><b>3.3 B\u01b0\u1edbc 3: Chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n m\u1eabu b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/b><\/h3>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-4_28239b035c3e45529518661f4c49a525.jpg\"><\/p>\n<p style=\"text-align: center\"><em>Chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n m\u1eabu b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/em><\/p>\n<p style=\"text-align: justify\">D\u00f9 \u1edf b\u1ea5t c\u1ee9 ng\u00e0nh ngh\u1ec1 n\u00e0o, \u0111\u1ec3 h\u1ea1n ch\u1ebf th\u1ea5t b\u1ea1i xu\u1ed1ng m\u1ee9c th\u1ea5p nh\u1ea5t th\u00ec b\u1ea1n \u0111\u1ec1u ph\u1ea3i chu\u1ea9n b\u1ecb tr\u01b0\u1edbc. Cho d\u00f9 b\u1ea1n c\u00f3 l\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p b\u1ecf qua giai \u0111o\u1ea1n n\u00e0y. Khi chu\u1ea9n b\u1ecb k\u1ef9 n\u1ed9i dung, c\u00e1c telesale s\u1ebd gi\u00fap qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i, \u0111\u01b0a th\u00f4ng tin tr\u1ecdng t\u00e2m t\u1edbi kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<p style=\"text-align: justify\">Tuy nhi\u00ean, b\u1ea1n c\u0169ng kh\u00f4ng c\u1ea7n chu\u1ea9n b\u1ecb qu\u00e1 k\u1ef9 l\u01b0\u1ee1ng b\u1edfi b\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 bi\u1ebft 100% kh\u00e1ch h\u00e0ng s\u1ebd h\u1ecfi b\u1ea1n c\u00e2u g\u00ec. Nh\u01b0ng h\u00e3y l\u01b0\u1ee3c tr\u01b0\u1edbc ra c\u00e1c b\u01b0\u1edbc ti\u1ebfn h\u00e0nh cu\u1ed9c g\u1ecdi v\u00e0 m\u1ed9t s\u1ed1 c\u00e2u tr\u1ea3 l\u1eddi s\u1eb5n v\u1ec1 th\u00f4ng tin s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p, v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng g\u1eb7p, c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t. \u0110\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ul>\n<li style=\"text-align: justify\">L\u1eddi ch\u00e0o h\u00e0ng: H\u00e3y s\u1eed d\u1ee5ng l\u1eddi m\u1edf \u0111\u1ea7u th\u00e2n thi\u1ec7n nh\u01b0ng kh\u00f4ng k\u00e9m ph\u1ea7n chuy\u00ean nghi\u1ec7p \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 \u1ea5n t\u01b0\u1ee3ng t\u1ed1t ngay t\u1eeb l\u1ea7n \u0111\u1ea7u nh\u1ea5c m\u00e1y v\u00e0 \u0111\u1ec3 kh\u00e1ch an t\u00e2m, c\u1edfi b\u1ecf t\u00e2m l\u00fd \u0111\u1ec1 ph\u00f2ng khi b\u01b0\u1edbc v\u00e0o tr\u00f2 chuy\u1ec7n.<\/li>\n<li style=\"text-align: justify\">X\u00e1c \u0111\u1ecbnh th\u00f4ng tin kh\u00e1ch h\u00e0ng: Tr\u01b0\u1edbc khi b\u01b0\u1edbc v\u00e0o t\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1, b\u1ea1n n\u00ean cho kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng m\u00ecnh l\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c, t\u1ea1o th\u00e1i \u0111\u1ed9 c\u1edfi m\u1edf, th\u00e2n thi\u1ec7n \u0111\u1ec3 h\u1ecd d\u1ec5 d\u00e0ng c\u1edfi m\u1edf h\u01a1n. <\/li>\n<li style=\"text-align: justify\">X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 g\u1ee3i \u00fd gi\u1ea3i ph\u00e1p: \u0110\u00e2y l\u00e0 m\u1ea5u ch\u1ed1t c\u1ee7a cu\u1ed9c g\u1ecdi \u0111i\u1ec7n.<\/li>\n<li style=\"text-align: justify\">H\u1ed7 tr\u1ee3 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1m bi\u1ec7t h\u1ecd.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify\"><b>3.4 B\u01b0\u1edbc 4: Theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi<\/b><\/h3>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-5_7054a5db2ca14fbf84770952cde295ca.jpg\"><\/p>\n<p style=\"text-align: center\"><em>Theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi <\/em><\/p>\n<p style=\"text-align: justify\">Theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi s\u1ebd gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng t\u0103ng c\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi c\u0169ng gi\u00fap doanh nghi\u1ec7p nh\u1ea5t qu\u00e1n \u0111\u01b0\u1ee3c c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac trong c\u00e1c h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, c\u00e1c doanh nghi\u1ec7p n\u00ean ti\u1ebfn h\u00e0nh ph\u00e2n t\u00edch cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch t\u1eadp trung, k\u1ef9 l\u01b0\u1ee1ng nh\u1eb1m n\u00e2ng cao k\u1ef9 n\u0103ng m\u1ec1m cho nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean tu\u00e2n th\u1ee7 theo \u0111\u00fang c\u00e1c quy t\u1eafc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u00e0 doanh nghi\u1ec7p \u0111\u00e3 \u0111\u1ec1 ra tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n<h3 style=\"text-align: justify\"><b>3.5 B\u01b0\u1edbc 5: N\u00e2ng cao hi\u1ec7u su\u1ea5t c\u1ee7a cu\u1ed9c g\u1ecdi<\/b><\/h3>\n<p style=\"text-align: justify\">Th\u00f4ng qua nh\u1eefng \u0111\u00e1nh gi\u00e1, \u0111o l\u01b0\u1eddng cu\u1ed9c g\u1ecdi \u1edf b\u01b0\u1edbc tr\u00ean th\u00ec doanh nghi\u1ec7p c\u1ea7n c\u00f3 nh\u1eefng k\u1ebf ho\u1ea1ch nh\u1eb1m c\u1ea3i thi\u1ec7n, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u0169ng nh\u01b0 s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi b\u00e1n h\u00e0ng sao cho ph\u00f9 h\u1ee3p v\u1edbi nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau.<\/p>\n<h2 style=\"text-align: justify\"><b>4. 9 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u1ea7n c\u00f3 \u0111\u1ec3 th\u00e0nh c\u00f4ng<\/b><\/h2>\n<h3 style=\"text-align: justify\"><b>4.1 Gi\u1ecdng n\u00f3i<\/b><\/h3>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-6_337371c9733e44529478e911d5a811a5.jpg\"><\/p>\n<p style=\"text-align: center\"><em>Gi\u1ecdng n\u00f3i thu h\u00fat khi\u1ebfn t\u1ef7 l\u1ec7 cu\u1ed9c g\u1ecdi th\u00e0nh c\u00f4ng cao h\u01a1n<\/em><\/p>\n<p style=\"text-align: justify\">K\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u1ee7a b\u1ea1n c\u00f3 t\u1ed1t kh\u00f4ng, c\u00f3 gi\u00fap doanh nghi\u1ec7p gia t\u0103ng l\u1ee3i nhu\u1eadn kh\u00f4ng g\u1ea7n nh\u01b0 ph\u1ee5 thu\u1ed9c 80% v\u00e0o gi\u1ecdng n\u00f3i v\u00e0 20% v\u00e0o c\u00e1ch trao \u0111\u1ed5i. M\u1ed9t gi\u1ecdng n\u00f3i thu h\u00fat, nh\u1eefng \u1ee9ng x\u1eed th\u00f4ng minh v\u00e0 tinh th\u1ea7n tho\u1ea3i m\u00e1i khi tr\u00f2 chuy\u1ec7n s\u1ebd khi\u1ebfn t\u1ef7 l\u1ec7 cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n th\u00e0nh c\u00f4ng cao h\u01a1n. <\/p>\n<p style=\"text-align: justify\">Tuy nhi\u00ean, m\u1ed9t gi\u1ecdng n\u00f3i tr\u01a1n tru m\u00e0 s\u00e1o r\u1ed7ng v\u00e0 v\u00f4 c\u1ea3m \u0111\u00f4i khi s\u1ebd khi\u1ebfn b\u1ea1n b\u1ecb \u201cm\u1ea5t \u0111i\u1ec3m\u201d tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, b\u1ea1n c\u0169ng c\u1ea7n l\u01b0u \u00fd \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh \u00e2m \u0111i\u1ec7u c\u1ee7a gi\u1ecdng n\u00f3i c\u1ee7a m\u00ecnh. H\u00e3y luy\u1ec7n t\u1eadp \u0111\u1ec3 n\u00f3i d\u1ec5 nghe, cu\u1ed1n h\u00fat v\u00e0 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng chinh ph\u1ee5c kh\u00e1ch h\u00e0ng ngay t\u1eeb nh\u1eefng c\u00e2u n\u00f3i \u0111\u1ea7u ti\u00ean.<\/p>\n<h3 style=\"text-align: justify\"><b>4.2 Gi\u1edbi thi\u1ec7u th\u1eadt ng\u1eafn g\u1ecdn<\/b><\/h3>\n<p style=\"text-align: justify\">M\u1ed9t sai l\u1ea7m ph\u1ed5 bi\u1ebfn m\u00e0 \u0111a ph\u1ea7n c\u00e1c telesale hay m\u1eafc ph\u1ea3i khi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 ch\u1ec9 t\u1eadp trung n\u00f3i v\u1ec1 s\u1ea3n ph\u1ea9m, th\u1eadm ch\u00ed kh\u00f4ng quan t\u00e2m \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u1ef1c t\u1ebf, c\u00e1c telesale kh\u00f4ng c\u1ea7n n\u00f3i chuy\u1ec7n qu\u00e1 d\u00e0i d\u00f2ng, lan man m\u00e0 h\u00e3y t\u1eadp trung n\u00f3i ng\u1eafn g\u1ecdn, \u0111\u00fang v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng gi\u1eef h\u1ecd l\u1ea1i cu\u1ed9c tr\u00f2 chuy\u1ec7n. N\u1ebfu b\u1ea1n n\u00f3i d\u00e0i v\u00e0 thi\u1ebfu m\u1ea1ch l\u1ea1c, kh\u00e1ch h\u00e0ng s\u1ebd ch\u1ee7 \u0111\u1ed9ng c\u00fap m\u00e1y m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00ec n\u00f3 l\u00e0m t\u1ed1n th\u1eddi gian c\u1ee7a h\u1ecd.<\/p>\n<p style=\"text-align: justify\">C\u00e1c telesale c\u00f3 th\u1ec3 r\u1ea5t b\u1eadn r\u1ed9n m\u1ed7i ng\u00e0y khi ph\u1ea3i g\u1ecdi cho nhi\u1ec1u kh\u00e1ch h\u00e0ng trong m\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c. V\u00ec th\u1ebf, trong nh\u1eefng c\u00e2u n\u00f3i \u0111\u1ea7u ti\u00ean trong 15 &#8211; 30s, h\u00e3y t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch gi\u1edbi thi\u1ec7u ng\u1eafn g\u1ecdn b\u1ea3n th\u00e2n v\u00e0 \u0111\u01a1n v\u1ecb l\u00e0m vi\u1ec7c. V\u1edbi c\u00e1ch l\u00e0m n\u00e0y, ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd h\u1ea1n ch\u1ebf nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u n\u00f3i kh\u00f4ng mong mu\u1ed1n nh\u01b0: C\u1ea3m \u01a1n nh\u01b0ng t\u00f4i ch\u01b0a c\u1ea7n \u0111\u1ebfn n\u00f3, Xin l\u1ed7i t\u00f4i kh\u00f4ng c\u00f3 nhu c\u1ea7u,&#8230;<\/p>\n<h3 style=\"text-align: justify\"><b>4.3 \u0110\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi tinh t\u1ebf<\/b><\/h3>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-7_60a240207ac34b1496896b3884c30df3.jpg\"><\/p>\n<p style=\"text-align: center\"><em>\u0110\u1eb7t c\u00e2u h\u1ecfi tinh t\u1ebf khi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/em><\/p>\n<p style=\"text-align: justify\">M\u1ed9t trong nh\u1eefng c\u00e1ch t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3 khi kh\u00e1ch h\u00e0ng l\u1ee1 t\u1eeb ch\u1ed1i s\u1ea3n ph\u1ea9m ho\u1eb7c kh\u00f4ng ti\u1ec7n nghe m\u00e1y l\u00e0 b\u1ea1n h\u00e3y th\u1eed \u0111\u1eb7t cho h\u1ecd nh\u1eefng c\u00e2u h\u1ecfi tinh t\u1ebf nh\u01b0: \u201c\u0110\u00e2u l\u00e0 th\u1eddi gian l\u00fd t\u01b0\u1edfng \u0111\u1ec3 m\u00ecnh c\u00f3 th\u1ec3 ch\u0103m s\u00f3c l\u1ea1i cho b\u1ea1n?\u201d \u0110i\u1ec1u n\u00e0y v\u1eeba gi\u00fap cho kh\u00e1ch h\u00e0ng c\u00f3 th\u1eddi gian \u0111\u1ec3 nghe b\u1ea1n v\u1ea5n v\u00e0 b\u1ea1n s\u1ebd kh\u00f4ng b\u1ecb b\u1ecf l\u1ee1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/p>\n<p style=\"text-align: justify\">H\u00e3y b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng t\u00e0i ch\u00ednh c\u1ee7a h\u1ecd \u0111\u1ec3 hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng h\u01a1n. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3 \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u telesale \u00e1p d\u1ee5ng. Tuy nhi\u00ean, t\u00f9y t\u1eebng c\u00e1ch h\u1ecfi kh\u00e1c nhau s\u1ebd khi\u1ebfn cho kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng chia s\u1ebb hay t\u1ef1 gi\u00e1c k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi. V\u1eady n\u00ean, h\u00e3y \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi th\u1eadt tinh t\u1ebf, kh\u00e9o l\u00e9o \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1eb5n s\u00e0ng chia s\u1ebb v\u1edbi b\u1ea1n.<\/p>\n<h3 style=\"text-align: justify\"><b>4.4 Th\u1eadt s\u1ef1 l\u1eafng nghe<\/b><\/h3>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-8_ea2ca315513644e9b88c71a30789ab7a.jpg\"><\/p>\n<p style=\"text-align: center\"><em>Th\u1eadt s\u1ef1 l\u1eafng nghe kh\u00e1ch h\u00e0ng khi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/em><\/p>\n<p style=\"text-align: justify\">L\u1eafng nghe kh\u00e1ch h\u00e0ng c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i c\u1ef1c k\u1ef3 quan tr\u1ecdng. L\u1eafng nghe kh\u00e1ch h\u00e0ng v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng c\u1ee7a m\u00ecnh \u0111\u1ed1i v\u1edbi h\u1ecd s\u1ebd gi\u00fap b\u1ea1n \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi mang t\u00ednh quy\u1ebft \u0111\u1ecbnh v\u00e0 ch\u1ed1t sale th\u00e0nh c\u00f4ng. R\u1ea5t nhi\u1ec1u telesale th\u01b0\u1eddng xuy\u00ean b\u1ecf qua vi\u1ec7c n\u00e0y, h\u1ecd ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c t\u01b0 v\u1ea5n v\u1ec1 s\u1ea3n ph\u1ea9m khi\u1ebfn cho kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p style=\"text-align: justify\">\u0110\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c l\u1eafng nghe kh\u00e1ch h\u00e0ng n\u00f3i m\u00e0 b\u1ea1n c\u00f2n c\u1ea7n ph\u1ea3i bi\u1ebft ph\u00e2n t\u00edch nhu c\u1ea7u, mong mu\u1ed1n th\u1eadt s\u1ef1 c\u1ee7a h\u1ecd, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra \u0111\u01b0\u1ee3c g\u1ee3i \u00fd gi\u1ea3i ph\u00e1p ch\u00ednh x\u00e1c, ph\u00f9 h\u1ee3p v\u1edbi mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3 style=\"text-align: justify\"><b>4.5 Kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf<\/b><\/h3>\n<p style=\"text-align: justify\">Kh\u00f4ng ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n \u0111\u01b0\u1ee3c ph\u00e9p coi th\u01b0\u1eddng hay c\u00f3 th\u00e1i \u0111\u1ed9 th\u1edd \u01a1 v\u1edbi h\u1ecd, d\u00f9 th\u1ebf n\u00e0o th\u00ec kh\u00e1ch h\u00e0ng v\u1eabn l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf. Khi n\u00f3i chuy\u1ec7n, c\u00e1c telesale kh\u00f4ng n\u00ean chen ngang hay gi\u00e0nh l\u1eddi v\u1edbi kh\u00e1ch h\u00e0ng, kh\u00f4ng \u0111\u01b0\u1ee3c l\u00ean cao gi\u1ecdng m\u00e0 ph\u1ea3i lu\u00f4n nh\u00fan nh\u01b0\u1eddng, m\u1ec1m m\u1ecfng v\u00e0 t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng. D\u00f9 kh\u00e1ch h\u00e0ng c\u00f3 n\u00f3i sai hay t\u1ecf v\u1ebb kh\u00f3 ch\u1ecbu th\u00ec v\u1edbi t\u01b0 c\u00e1ch l\u00e0 ng\u01b0\u1eddi c\u1ea7n h\u1ecd, b\u1ea1n c\u0169ng c\u1ea7n ph\u1ea3i \u1ee9ng ph\u00f3 cho th\u1eadt t\u1ed1t \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh. \u0110\u00f4i l\u00fac nh\u1eefng ng\u01b0\u1eddi kh\u00f3 t\u00ednh l\u1ea1i l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u1ea5t.<\/p>\n<h3 style=\"text-align: justify\"><b>4.6 Xin ph\u00e9p tr\u01b0\u1edbc khi \u0111\u1eb7t c\u00e2u h\u1ecfi<\/b><\/h3>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-9_3599f90c518b485ba4b41c07c3111e9b.jpg\"><\/p>\n<p style=\"text-align: center\"><em>Xin ph\u00e9p kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi \u0111\u1eb7t c\u00e2u h\u1ecfi<\/em><\/p>\n<p style=\"text-align: justify\">\u0110\u1ec3 duy tr\u00ec t\u01b0\u01a1ng t\u00e1c v\u00e0 hi\u1ec3u kh\u00e1ch h\u00e0ng h\u01a1n th\u00ec vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi th\u00f4ng minh c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i quan tr\u1ecdng. Tuy nhi\u00ean, \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, h\u00e3y xin ph\u00e9p tr\u01b0\u1edbc khi h\u1ecd \u0111\u1ed3ng \u00fd. Vi\u1ec7c l\u00e0m n\u00e0y v\u1eeba g\u00f3p ph\u1ea7n khi\u1ebfn cu\u1ed9c tr\u00f2 chuy\u1ec7n di\u1ec5n ra l\u00e2u h\u01a1n, v\u1eeba gi\u00fap kh\u00e1ch h\u00e0ng tho\u1ea3i m\u00e1i khi tr\u00f2 chuy\u1ec7n. \u0110\u00e2y ch\u00ednh l\u00e0 c\u00f4ng c\u1ee5 \u0111\u01a1n gi\u1ea3n m\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 \u0111o\u00e1n \u0111\u01b0\u1ee3c t\u00ednh c\u00e1ch hay s\u1ef1 h\u00e0o h\u1ee9ng khi tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<h3 style=\"text-align: justify\"><b>4.7 Ch\u1ea5p nh\u1eadn b\u1ecb t\u1eeb ch\u1ed1i<\/b><\/h3>\n<p style=\"text-align: justify\">\u0110a ph\u1ea7n c\u00e1c telesale l\u1edbn khi b\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i \u0111\u1ec1u c\u00f3 th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c ngay sau \u0111\u00f3. M\u1ed9t trong nh\u1eefng c\u00e1ch t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p l\u00e0 h\u00e3y trang b\u1ecb cho m\u00ecnh m\u1ed9t t\u00e2m l\u00fd \u1ee9ng ph\u00f3 v\u1edbi t\u00ecnh hu\u1ed1ng n\u00e0y v\u00e0 r\u00fat ra kinh nghi\u1ec7m t\u1ea1i sao b\u1ea1n l\u1ea1i b\u1ecb t\u1eeb ch\u1ed1i, k\u1ebft h\u1ee3p v\u1edbi k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng suy ngh\u0129 l\u1ea1i. N\u1ebfu k\u1ebft qu\u1ea3 kh\u00f4ng nh\u01b0 mong \u0111\u1ee3i, b\u1ea1n v\u1eabn s\u1ebd c\u00f3 kinh nghi\u1ec7m v\u00e0 l\u00fd do kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 r\u00fat ra kinh nghi\u1ec7m cho nh\u1eefng l\u1ea7n t\u1edbi.<\/p>\n<p style=\"text-align: justify\">Ngo\u00e0i ra, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 tham kh\u1ea3o 4 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i d\u00f9ng \u0111\u1ec3 x\u1eed l\u00fd khi b\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i sau: <\/p>\n<ul>\n<li style=\"text-align: justify\">Chuy\u1ec3n sang \u0111\u1ec1 t\u00e0i kh\u00e1c.<\/li>\n<li style=\"text-align: justify\">\u0110\u1ec1 ph\u00f2ng khi b\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i.<\/li>\n<li style=\"text-align: justify\">C\u1ed1 g\u1eafng thay \u0111\u1ed5i \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li style=\"text-align: justify\">Tr\u1ef1c ti\u1ebfp tr\u1ea3 l\u1eddi ph\u1ea3n \u0111\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify\"><b>4.8 Kh\u00f4ng bao gi\u1edd g\u00e1c m\u00e1y tr\u01b0\u1edbc  <\/b><\/h3>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-10_a03117005c5c44a1815f4d5c975c4d80.jpg\"><\/p>\n<p style=\"text-align: center\"><em>Kh\u00f4ng bao gi\u1edd g\u00e1c m\u00e1y tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng<\/em><\/p>\n<p style=\"text-align: justify\">M\u1ed9t b\u00ed quy\u1ebft trong ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i m\u00e0 c\u00e1c telesale c\u1ea7n tu\u00e2n th\u1ee7 tuy\u1ec7t \u0111\u1ed1i l\u00e0 kh\u00f4ng bao gi\u1edd \u0111\u01b0\u1ee3c g\u00e1c m\u00e1y tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng. N\u1ebfu b\u1ea5t ch\u1ee3t h\u1ecd c\u00f3 h\u1ecfi c\u00e2u h\u1ecfi v\u00e0o ph\u00fat ch\u00f3t (c\u0169ng l\u00e0 c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng) th\u00ec b\u1ea1n s\u1ebd n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c c\u01a1 h\u1ed9i n\u00e0y m\u00e0 kh\u00f4ng b\u1ecf l\u1ee1 kh\u00e1ch h\u00e0ng. Ngo\u00e0i ra, vi\u1ec7c n\u00e0y c\u0169ng s\u1ebd khi\u1ebfn h\u1ecd t\u0103ng \u1ea5n t\u01b0\u1ee3ng v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/p>\n<h3 style=\"text-align: justify\"><b>4.9 K\u1ebft h\u1ee3p nhi\u1ec1u c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3<\/b><\/h3>\n<p style=\"text-align: justify\">C\u00f4ng vi\u1ec7c c\u1ee7a telesale ch\u1ee7 y\u1ebfu l\u00e0 s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i. Tuy nhi\u00ean, v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n nh\u01b0 v\u0169 b\u00e3o c\u1ee7a c\u00f4ng ngh\u1ec7, b\u1ea1n n\u00ean bi\u1ebft c\u00e1ch k\u1ebft h\u1ee3p nhi\u1ec1u c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1c. Ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi tin nh\u1eafn, email,&#8230; t\u1edbi kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y s\u1ebd gi\u00fap c\u00f4ng vi\u1ec7c b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n tr\u1edf n\u00ean d\u1ec5 d\u00e0ng v\u00e0 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao h\u01a1n.<\/p>\n<p style=\"text-align: justify\">N\u1ebfu nh\u01b0 doanh nghi\u1ec7p mu\u1ed1n gia t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng b\u1eb1ng c\u00e1ch b\u00e1n h\u00e0ng \u0111a k\u00eanh, th\u00ec b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111a k\u00eanh Omnichannel Haravan. <\/p>\n<p style=\"text-align: center\"><img decoding=\"async\" alt=\"B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i\" src=\"https:\/\/file.hstatic.net\/1000192210\/file\/ban-hang-qua-dien-thoai-11_3866a8f839314c1291ca25b089d6bfe8.jpg\"><\/p>\n<p style=\"text-align: center\"><em>Gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111a k\u00eanh Haravan Omnichannel<\/em><\/p>\n<p style=\"text-align: justify\">Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111a k\u00eanh Omnichannel Haravan s\u1ebd gi\u00fap doanh nghi\u1ec7p thu h\u00fat th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi \u1edf \u0111a k\u00eanh, t\u0103ng g\u1ea5p 3 l\u1ea7n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 doanh thu, ti\u1ebft ki\u1ec7m th\u1eddi gian, chi ph\u00ed v\u00e0 nh\u00e2n s\u1ef1, x\u00e2y d\u1ef1ng uy t\u00edn cho th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n. B\u00ean c\u1ea1nh \u0111\u00f3, Haravan Omnichannel c\u0169ng s\u1ebd gi\u00fap doanh nghi\u1ec7p:<\/p>\n<ul>\n<li style=\"text-align: justify\">D\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn \u0111\u1ed1i v\u1edbi nh\u00f3m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 gi\u00fap cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n thu h\u00fat th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi.<\/li>\n<li style=\"text-align: justify\">Qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 data c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li style=\"text-align: justify\">T\u0103ng m\u1ee9c \u0111\u1ed9 nh\u1eadn di\u1ec7n cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/li>\n<li style=\"text-align: justify\">Ti\u1ebft ki\u1ec7m th\u1eddi gian, nh\u00e2n l\u1ef1c c\u0169ng nh\u01b0 chi ph\u00ed qu\u1ea3n l\u00fd gi\u1ea3m \u0111\u00e1ng k\u1ec3.<\/li>\n<li style=\"text-align: justify\">T\u0103ng tr\u01b0\u1edfng doanh thu v\u01b0\u1ee3t b\u1eadc, \u0111\u1ea1t hi\u1ec7u su\u1ea5t kinh doanh t\u1ed1i \u01b0u. T\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 t\u0103ng kh\u1ea3 n\u0103ng c\u1ea1nh tranh v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 tr\u00ean th\u1ecb tr\u01b0\u1eddng. <\/li>\n<\/ul>\n<p style=\"text-align: justify\">\n<p style=\"text-align: justify\">Tuy nhi\u1ec1u ch\u1ee9c n\u0103ng l\u00e0 v\u1eady nh\u01b0ng Haravan Omnichannel l\u1ea1i r\u1ea5t d\u1ec5 d\u00e0ng s\u1eed d\u1ee5ng. Ng\u01b0\u1eddi d\u00f9ng ch\u1ec9 c\u1ea7n s\u1eed d\u1ee5ng v\u00e0i thao t\u00e1c c\u01a1 b\u1ea3n trong v\u00e0i l\u1ea7n l\u00e0 c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng l\u00e0m quen c\u0169ng nh\u01b0 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m.<\/p>\n<p style=\"text-align: justify\">Ch\u00ednh v\u00ec nh\u1eefng \u01b0u \u0111i\u1ec3m n\u1ed5i tr\u1ed9i c\u1ee7a ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111a k\u00eanh Omnichannel Haravan m\u00e0 c\u00e1c \u1ee9ng d\u1ee5ng kh\u00e1c kh\u00f3 c\u00f3 \u0111\u01b0\u1ee3c, nhi\u1ec1u doanh nghi\u1ec7p l\u1edbn nh\u01b0 The Coffee House, Juno, Vinamilk,&#8230; \u0111\u00e3 tin t\u01b0\u1edfng s\u1eed d\u1ee5ng. \u0110\u00e2y l\u00e0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng \u0111a k\u00eanh m\u00e0 c\u00e1c nh\u00e0 kinh doanh n\u00ean c\u00e2n nh\u1eafc t\u00ecm hi\u1ec3u \u0111\u1ea7u ti\u00ean n\u1ebfu mu\u1ed1n c\u00f3 m\u1ed9t ph\u1ea7n m\u1ec1m \u0111\u1ea7y \u0111\u1ee7 ch\u1ee9c n\u0103ng v\u00e0 ti\u1ec7n l\u1ee3i, d\u1ec5 d\u00e0ng s\u1eed d\u1ee5ng.<\/p>\n<h2 style=\"text-align: justify\"><b>5. T\u1ed5ng k\u1ebft<\/b><\/h2>\n<p style=\"text-align: justify\">B\u00e0i vi\u1ebft tr\u00ean Haravan \u0111\u00e3 b\u1eadt m\u00ed cho b\u1ea1n quy tr\u00ecnh v\u00e0 <strong>k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong> chuy\u00ean nghi\u1ec7p \u0111\u01b0\u1ee3c nhi\u1ec1u telesale \u00e1p d\u1ee5ng. Hy v\u1ecdng qua b\u00e0i vi\u1ebft, b\u1ea1n s\u1ebd hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i v\u00e0 c\u00f3 th\u1ec3 \u0111\u00fac k\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng kinh nghi\u1ec7m b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3. Ch\u00fac b\u1ea1n th\u00e0nh c\u00f4ng!<\/p>\n<p style=\"text-align: justify\">&#8212;&#8212;&#8211;<\/p>\n<p style=\"text-align: justify\">Doanh nghi\u1ec7p \u0111ang c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng kinh doanh \u0111a k\u00eanh, k\u1ebft n\u1ed1i v\u1edbi \u0111a s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed th\u00ec gi\u1ea3i ph\u00e1p Haravan l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn h\u00e0ng \u0111\u1ea7u hi\u1ec7n nay. Gi\u1ea3i ph\u00e1p Omnichannel &#8211; gi\u1ea3i ph\u00e1p b\u00e1n h\u00e0ng \u0111a k\u00eanh, qu\u1ea3n l\u00fd t\u1eadp trung gi\u00fap t\u1ed1i \u01b0u hi\u1ec7u su\u1ea5t kinh doanh online tr\u00ean Website, m\u1ea1ng x\u00e3 h\u1ed9i (Facebook, Instagram, Zalo), s\u00e0n Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed (Shopee, Tiki, Lazada) cho \u0111\u1ebfn chu\u1ed7i c\u1eeda h\u00e0ng. \u0110\u0103ng k\u00fd d\u00f9ng th\u1eed ngay!<\/p>\n<p style=\"text-align: center\">\n<p><strong>&gt;&gt; Xem th\u00eam b\u00e0i vi\u1ebft c\u00f9ng ch\u1ee7 \u0111\u1ec1:<\/strong><\/p>\n<ul>\n<li>T\u1ed5ng h\u1ee3p c\u00e1c m\u1eb9o bu\u00f4n b\u00e1n \u0111\u1eaft h\u00e0ng cho ng\u01b0\u1eddi kinh doanh<\/li>\n<li>Thi\u1ec7p m\u1eddi khai tr\u01b0\u01a1ng n\u00ean \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf v\u00e0 in \u1ea5n sao cho \u1ea5n t\u01b0\u1ee3ng?<\/li>\n<li>C\u00e1ch m\u1edf r\u1ed9ng kinh doanh c\u1ef1c k\u1ef3 hi\u1ec7u qu\u1ea3 v\u00e0 nhanh ch\u00f3ng<\/li>\n<\/ul>\n<p style=\"text-align: justify\">\n<\/div>\n<div class=\"expandable__readmore\"><button class=\"btn-readmore\" id=\"btn-readmore-content\"><span class=\"arrow\"><span><\/span><\/span>\u0110\u1ecdc ti\u1ebfp<\/button><\/div>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 ph\u01b0\u01a1ng ph\u00e1p marketing \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay \u00e1p d\u1ee5ng b\u1edfi chi ph\u00ed t\u01b0\u01a1ng \u0111\u1ed1i r\u1ebb v\u00e0 h\u01b0\u1edbng t\u1edbi \u0111\u01b0\u1ee3c \u0111\u00fang kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. Sau \u0111\u00e2y, Haravan s\u1ebd b\u1eadt m\u00ed cho b\u1ea1n quy tr\u00ecnh v\u00e0 k\u1ef9 n\u0103ng b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p, th\u00e0nh c\u00f4ng&#8230;.<\/p>\n","protected":false},"author":13,"featured_media":21568,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5562,5591],"tags":[],"class_list":["post-21567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc-su-kien","category-kien-thuc-suc-khoe"],"acf":[],"_links":{"self":[{"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/posts\/21567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/comments?post=21567"}],"version-history":[{"count":0,"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/posts\/21567\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/media\/21568"}],"wp:attachment":[{"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/media?parent=21567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/categories?post=21567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/elysostore.com\/vi\/wp-json\/wp\/v2\/tags?post=21567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}