{"id":21768,"date":"2024-06-23T17:25:18","date_gmt":"2024-06-23T10:25:18","guid":{"rendered":"https:\/\/shopbiz.vn\/kinh-nghiem-kinh-doanh\/customer-service-la-gi-cach-xay-dung-dich-vu-khach-hang-hieu-qua.html"},"modified":"2024-06-23T17:25:18","modified_gmt":"2024-06-23T10:25:18","slug":"customer-service-la-gi-cach-xay-dung-dich-vu-khach-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/elysostore.com\/vi\/customer-service-la-gi-cach-xay-dung-dich-vu-khach-hang-hieu-qua\/","title":{"rendered":"Customer Service l\u00e0 g\u00ec? C\u00e1ch x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"\n
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Customer service hay c\u00f2n \u0111\u01b0\u1ee3c bi\u1ebft l\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b>, y\u1ebfu t\u1ed1 n\u00e0y th\u01b0\u1eddng xu\u1ea5t hi\u1ec7n ph\u1ed5 bi\u1ebfn trong m\u1ecdi l\u0129nh v\u1ef1c v\u00e0 nh\u1ea5t l\u00e0 kinh doanh d\u1ecbch v\u1ee5. \u0110\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd mang \u0111\u1ebfn nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p. B\u00e0i vi\u1ebft sau \u0111\u00e2y c\u1ee7a Haravan s\u1ebd cung c\u1ea5p cho b\u1ea1n t\u1ea5t c\u1ea3 nh\u1eefng th\u00f4ng tin li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng <\/em><\/p>\n

Customer Service l\u00e0 g\u00ec?<\/b><\/h2>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c t\u1ea1o ra nh\u1eb1m li\u00ean k\u1ebft doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua qu\u00e1 tr\u00ecnh giao d\u1ecbch. C\u00f3 th\u1ec3 ch\u1ec9 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng tr\u01b0\u1edbc, trong v\u00e0 sau khi mua s\u1eafm. Kh\u00f4ng nh\u1eefng gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m m\u00e0 c\u00f2n gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng v\u1ea5n \u0111\u1ec1 x\u1ea3y ra sau khi mua xong. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng mang \u0111\u1ebfn cho ng\u01b0\u1eddi d\u00f9ng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 th\u1ecfa m\u00e3n h\u1ecd m\u1ed9t c\u00e1ch tr\u1ecdn v\u1eb9n.<\/p>\n

C\u00e1c c\u00f4ng vi\u1ec7c c\u1ee7a customer service<\/b><\/h2>\n

\u0110\u1ec3 tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi customer service l\u00e0 l\u00e0m g\u00ec <\/b>th\u00ec \u0111\u00e2y l\u00e0 nh\u00f3m c\u00f4ng vi\u1ec7c ph\u1ed5 bi\u1ebfn nh\u1ea5t:<\/p>\n

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  • \n

    Customer service logistics<\/h3>\n<\/li>\n<\/ul>\n

    V\u1ecb tr\u00ed n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp t\u1ed1t. C\u00f9ng v\u1edbi \u0111\u00f3 l\u00e0 n\u1ec1n t\u1ea3ng ngo\u1ea1i ng\u1eef \u1edf m\u1ee9c \u0111\u1ed9 kh\u00e1 th\u00ec v\u1ecb tr\u00ed customer service<\/b> logistics l\u00e0 d\u00e0nh cho b\u1ea1n. C\u00e1c c\u00f4ng vi\u1ec7c c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0 nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ea1i c\u00f4ng ty xu\u1ea5t – nh\u1eadp kh\u1ea9u; \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c h\u00e3ng t\u00e0u\u2026<\/p>\n

      \n
    • \n

      Customer service officer<\/h3>\n<\/li>\n<\/ul>\n

      G\u1eb7p g\u1ee1, ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u01b0 v\u1ea5n nh\u1eefng th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m; Gi\u1ea3i quy\u1ebft c\u00e1c t\u00ecnh hu\u1ed1ng ph\u00e1t sinh x\u1ea3y ra trong ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng; X\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u cho doanh nghi\u1ec7p<\/p>\n

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      • \n

        Customer service manager<\/h3>\n<\/li>\n<\/ul>\n

        X\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch, th\u1ee7 t\u1ee5c quy tr\u00ecnh t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng; Tuy\u00ean truy\u1ec1n c\u00e1c y\u1ebfu t\u1ed1 kh\u00e1c nhau v\u1ec1 ti\u00eau chu\u1ea9n mindset cho nh\u00e2n vi\u00ean trong \u0111\u1ed9i nh\u00f3m; \u0110\u00e1nh gi\u00e1 c\u00e1c h\u1ee3p \u0111\u1ed3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00e1c nhau; Gi\u00e1m s\u00e1t, gi\u00fap \u0111\u1ee1 c\u00e1c customer service officer trong vi\u1ec7c t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng; X\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u00e1t sinh\u2026<\/p>\n

          \n
        • \n

          Customer service representative<\/h3>\n<\/li>\n<\/ul>\n

          C\u00f4ng vi\u1ec7c c\u1ee7a customer service<\/b> representative hay c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. V\u1ecb tr\u00ed n\u00e0y hi\u1ec7n c\u0169ng \u0111\u01b0\u1ee3c tuy\u1ec3n d\u1ee5ng r\u1ea5t nhi\u1ec1u \u1edf c\u00e1c doanh nghi\u1ec7p.<\/p>\n

          <\/p>\n

          C\u00f4ng vi\u1ec7c c\u1ee7a customer service<\/em><\/p>\n

          Ph\u00e2n bi\u1ec7t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1edbi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

          C\u00e1c ch\u1ec9 ti\u00eau \u0111o l\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7n nay<\/b><\/h2>\n

          M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

          M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng b\u1eb1ng c\u00e1ch d\u00f9ng nh\u1eefng c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn nh\u1eefng th\u00f4ng tin nh\u01b0 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5\u2026b\u1eb1ng h\u00ecnh th\u1ee9c kh\u1ea3o s\u00e1t. C\u00f3 th\u1ec3 d\u00f9ng thang \u0111i\u1ec3m t\u1eeb 1 -10 ho\u1eb7c theo c\u00e1c c\u1ea5p \u0111\u1ed9 t\u1eeb h\u00e0i l\u00f2ng \u0111\u1ebfn kh\u00f4ng h\u00e0i l\u00f2ng. <\/p>\n

          Th\u1eddi gian ph\u1ea3n h\u1ed3i trung b\u00ecnh<\/b><\/h3>\n

          \u0110\u00e2y l\u00e0 m\u1ed9t ch\u1ec9 s\u1ed1 cho th\u1ea5y kho\u1ea3ng th\u1eddi gian kh\u00e1ch h\u00e0ng li\u00ean l\u1ea1c v\u1edbi nh\u00e2n vi\u00ean l\u00e0 nhanh hay ch\u1eadm. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c hi\u1ec7u su\u1ea5t v\u00e0 m\u1ee9c \u0111\u1ed9 chuy\u00ean nghi\u1ec7p c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean. N\u1ebfu th\u1eddi gian ph\u1ea3n h\u1ed3i trung b\u00ecnh nhanh th\u00ec kh\u00e1ch h\u00e0ng s\u1ebd h\u00e0i l\u00f2ng v\u00e0 th\u1ecfa m\u00e3n h\u01a1n.<\/p>\n

          T\u1ef7 l\u1ec7 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

          T\u1ef7 l\u1ec7 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng – RATER l\u00e0 m\u1ed9t ch\u1ec9 ti\u00eau \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i. Y\u1ebfu t\u1ed1 n\u00e0y x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec3m y\u1ebfu v\u00e0 \u0111i\u1ec3m m\u1ea1nh trong qu\u00e1 tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1eeb \u0111\u00f3 c\u1ea3i thi\u1ec7n k\u1ebf ho\u1ea1ch kinh doanh.<\/p>\n

          <\/p>\n

          T\u1ef7 l\u1ec7 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng<\/em><\/p>\n

          T\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

          T\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169ng l\u00e0 m\u1ed9t trong c\u00e1c ch\u1ec9 ti\u00eau \u0111o l\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b> quan tr\u1ecdng n\u00ean \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng v\u00e0 gi\u00e1m s\u00e1t ch\u1eb7t ch\u1ebd b\u1edfi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

          Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 thi\u1ec7n c\u1ea3m NPS<\/b><\/h3>\n

          Thang \u0111o m\u1ee9c \u0111\u1ed9 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a doanh nghi\u1ec7p c\u00f3 th\u1ec3 d\u00f9ng ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 thi\u1ec7n c\u1ea3m NPS s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng. V\u1edbi ch\u1ec9 s\u1ed1 n\u00e0y, doanh nghi\u1ec7p s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng gi\u1edbi thi\u1ec7u c\u00e1c m\u1eb7t h\u00e0ng c\u1ee7a c\u00e1c nh\u00f3m kh\u00e1ch h\u00e0ng c\u0169 \u0111\u1ebfn v\u1edbi b\u1ea1n b\u00e8 hay nh\u1eefng ng\u01b0\u1eddi th\u00e2n quen bi\u1ebft<\/p>\n

          Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

          Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng FCR (First Call Resolution) l\u00e0 m\u1ed9t trong c\u00e1c ch\u1ec9 ti\u00eau \u0111o l\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b> quan tr\u1ecdng. Ch\u1ec9 ti\u00eau n\u00e0y gi\u00fap b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p nhanh ch\u00f3ng gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng trong l\u1ea7n ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean.<\/p>\n

          T\u1ef7 l\u1ec7 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

          Resolution Rate hay t\u1ef7 l\u1ec7 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong c\u00e1c ch\u1ec9 ti\u00eau \u0111o l\u01b0\u1eddng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng <\/b>gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 nhanh ch\u00f3ng x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nh\u1eefng k\u1ef3 v\u1ecdng v\u1ec1 t\u1ed1c \u0111\u1ed9 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng. M\u1ed9t \u0111i\u1ec1u c\u1ea7n l\u01b0u \u00fd \u0111\u00f3 l\u00e0 nh\u1eefng k\u1ef3 v\u1ecdng v\u1ec1 t\u1ed1c \u0111\u1ed9 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i t\u1eebng k\u00eanh li\u00ean h\u1ec7 s\u1ebd l\u00e0 kh\u00e1c nhau.<\/p>\n

          T\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf<\/b><\/h3>\n

          Ch\u1ec9 ti\u00eau n\u00e0y \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf doanh nghi\u1ec7p c\u1ea7n thi\u1ebft ph\u1ea3i \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 gi\u1ea3m thi\u1ec3u m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u. \u0110\u1ec3 t\u00ednh to\u00e1n \u0111\u01b0\u1ee3c ch\u1ec9 s\u1ed1 n\u00e0y, doanh nghi\u1ec7p c\u00f3 th\u1ec3 chia s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng b\u1ecb m\u1ea5t \u0111i trong m\u1ed9t kho\u1ea3ng th\u1eddi gian x\u00e1c \u0111\u1ecbnh trong t\u1ed5ng s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u00e0 doanh nghi\u1ec7p \u0111\u00e3 c\u00f3 trong kho\u1ea3ng th\u1eddi gian \u0111\u00f3 v\u00e0 nh\u00e2n 100.<\/p>\n

          T\u1ea1i sao n\u00ean x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3?<\/b><\/h2>\n

          1. Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng <\/h3>\n

          Customer service l<\/b>\u00e0 y\u1ebfu t\u1ed1 then ch\u1ed1t \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c nh\u1eefng kh\u00e1ch h\u00e0ng c\u0169. Nh\u00f3m kh\u00e1ch h\u00e0ng n\u00e0y c\u00f3 th\u1ec3 chi\u1ebfm t\u1edbi 80% doanh thu c\u1ee7a b\u1ea1n, ch\u00ednh v\u00ec th\u1ebf vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 \u0111\u1ea7u t\u01b0 v\u00e0o h\u1ec7 th\u1ed1ng n\u00e0y l\u00e0 c\u1ef1c k\u1ef3 quan tr\u1ecdng. Kh\u00f4ng nh\u1eefng th\u1ebf, vi\u1ec7c t\u1ea1o n\u00ean tr\u1ea3i nghi\u1ec7m mua s\u1eafm tr\u1ecdn v\u1eb9n s\u1ebd khi\u1ebfn cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng y\u00eau th\u00edch. H\u1ecd s\u1ebd \u1ea5n t\u01b0\u1ee3ng khi \u0111\u01b0\u1ee3c quan t\u00e2m t\u01b0 v\u1ea5n k\u1ef9 c\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, ghi nh\u1eadn nh\u1eefng nh\u1eadn x\u00e9t\u2026 <\/p>\n

          <\/p>\n

          Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/em><\/p>\n

          2. Th\u00fac \u0111\u1ea9y doanh s\u1ed1 m\u1ea1nh m\u1ebd<\/h3>\n

          Nh\u1eefng tr\u1ea3i nghi\u1ec7m m\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b> mang \u0111\u1ebfn cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd gi\u00fap cho c\u00f4ng ty t\u0103ng tr\u01b0\u1edfng \u0111\u00e1ng k\u1ec3. Khi kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n t\u1eadn t\u00ecnh v\u00e0 chuy\u00ean nghi\u1ec7p th\u00ec c\u00f3 kh\u1ea3 n\u0103ng giao d\u1ecbch th\u00e0nh c\u00f4ng. Ngo\u00e0i ra c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng th\u00eam m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c nh\u01b0 \u201cupsell\u201d ho\u1eb7c \u201ccross sell\u201d \u0111\u1ec3 t\u0103ng doanh thu cho c\u00f4ng ty. Nh\u1eefng ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd kh\u00f4ng ng\u1ea1i chi ti\u1ec1n cho nh\u1eefng n\u01a1i m\u00e0 h\u1ecd c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t.<\/p>\n

          3. Gi\u1ea3m thi\u1ec3u chi ph\u00ed Marketing<\/h3>\n

          H\u00ecnh \u1ea3nh c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u s\u1ebd ng\u00e0y c\u00e0ng \u0111\u01b0\u1ee3c n\u00e2ng cao n\u1ebfu nh\u01b0 c\u00f3 \u0111\u1ed9i ng\u0169 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng <\/b>t\u1ed1t. T\u1eeb \u0111\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng s\u1ebd t\u1ef1 \u0111\u1ed9ng gi\u1edbi thi\u1ec7u cho nh\u1eefng ng\u01b0\u1eddi quen c\u1ee7a m\u00ecnh v\u1ec1 doanh nghi\u1ec7p. Vi\u1ec7c marketing truy\u1ec1n mi\u1ec7ng mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch cho doanh nghi\u1ec7p v\u00ec s\u1ebd c\u00f3 t\u1ed1c \u0111\u1ed9 lan truy\u1ec1n nhanh v\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi s\u1ebd tin t\u01b0\u1edfng v\u00e0o th\u01b0\u01a1ng hi\u1ec7u h\u01a1n.<\/p>\n

          <\/p>\n

          Gi\u1ea3m thi\u1ec3u chi ph\u00ed marketing<\/em><\/p>\n

          4. T\u1ed1i \u01b0u nh\u00e2n s\u1ef1 <\/h3>\n

          Nh\u1eefng s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 cho ra \u0111\u1eddi nh\u1eefng \u1ee9ng d\u1ee5ng v\u00e0 ph\u1ea7n m\u1ec1m t\u1ef1 \u0111\u1ed9ng. V\u00ed d\u1ee5 nh\u01b0 ph\u1ea7n m\u1ec1m CRM, email automation, chatbot,…\u01afu \u0111i\u1ec3m c\u1ee7a nh\u1eefng lo\u1ea1i h\u00ecnh n\u00e0y l\u00e0 nh\u1eefng chuy\u00ean vi\u00ean s\u1ebd \u0111\u1ee1 t\u1ed1n th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c h\u01a1n khi nh\u01b0 th\u00f4ng tin v\u00e0 d\u1eef li\u1ec7u \u0111\u1ec1u \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef tr\u00ean m\u00e1y t\u00ednh. B\u00ean c\u1ea1nh \u0111\u00f3 \u0111\u1ec3 c\u00f3 th\u1ec3 gi\u1ea3m nh\u1eb9 ph\u1ea7n c\u00f4ng vi\u1ec7c khi c\u00f3 th\u1ec3 thi\u1ebft l\u1eb7p tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi gi\u1ed1ng nhau, th\u01b0\u1eddng g\u1eb7p b\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/p>\n

          <\/p>\n

          T\u1ed1i \u01b0u nh\u00e2n s\u1ef1<\/em><\/p>\n

          C\u00e1ch x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/b><\/h2>\n

          X\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau v\u00e0 chi\u1ebfn l\u01b0\u1ee3c<\/b><\/h3>\n

          X\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau c\u1ee7a quy tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng <\/b>gi\u00fap doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c t\u1ea7m nh\u00ecn v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n d\u00e0i h\u1ea1n. T\u1eeb \u0111\u00f3, x\u00e2y d\u1ef1ng n\u00ean c\u00e1c k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng m\u1eabu ng\u1eafn h\u1ea1n ph\u00f9 h\u1ee3p t\u00ecnh h\u00ecnh kinh doanh trong t\u1eebng th\u1eddi \u0111i\u1ec3m. Nh\u1eefng m\u1ee5c ti\u00eau b\u1eaft bu\u1ed9c ph\u1ea3i xu\u1ea5t ph\u00e1t t\u1eeb s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 l\u1ee3i \u00edch chung c\u1ee7a doanh nghi\u1ec7p. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 gia t\u0103ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, c\u1ee7ng c\u1ed1 v\u00e0 ph\u00e1t tri\u1ec3n t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh ho\u1eb7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 b\u1ea5t c\u1eadp \u0111ang t\u1ed3n \u0111\u1ecdng trong quy tr\u00ecnh c\u0169\u2026<\/p>\n

          \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh kh\u00e1ch quan, doanh nghi\u1ec7p c\u1ea7n ti\u1ebfn h\u00e0nh \u0111\u00e1nh gi\u00e1 t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i v\u00e0 ti\u1ec1m n\u0103ng ph\u00e1t tri\u1ec3n c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean. Vi\u1ec7c n\u00e0y bao g\u1ed3m c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee5 th\u1ec3 v\u00e0 ch\u00ednh x\u00e1c v\u1ec1 \u01b0u nh\u01b0\u1ee3c \u0111i\u1ec3m c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean n\u1ed9i l\u1ef1c c\u1ee7a m\u1ed7i nh\u00e2n vi\u00ean.<\/p>\n

          X\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau<\/b><\/h3>\n

          X\u00e1c \u0111\u1ecbnh \u0111\u00fang t\u1ec7p kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 d\u1ef1a tr\u00ean \u0111\u1eb7c th\u00f9 ri\u00eang v\u1ec1 tu\u1ed5i t\u00e1c, gi\u1edbi t\u00ednh, s\u1edf th\u00edch hay th\u00f3i quen ti\u00eau d\u00f9ng v\u00e0 m\u1ee9c \u0111\u1ed9 chi tr\u1ea3… gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u00eam th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng khai th\u00e1c ti\u1ec1m n\u0103ng tri\u1ec7t \u0111\u1ec3. \u0110\u1ed1i v\u1edbi nh\u1eefng nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng kh\u00e1c nhau th\u00ec s\u1ebd c\u00f3 quy tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b> kh\u00e1c nhau. C\u00e1c b\u01b0\u1edbc ph\u00e2n lo\u1ea1i, \u0111\u00e1nh gi\u00e1 nhu c\u1ea7u c\u1ee5 th\u1ec3 ch\u00ednh l\u00e0 b\u01b0\u1edbc \u0111\u1ec7m mang \u0111\u1ebfn s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p. <\/p>\n

          <\/p>\n

          X\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng<\/em><\/p>\n

          X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 g\u1eb7p ph\u1ea3i<\/b><\/h3>\n

          Nh\u1eefng v\u1ea5n \u0111\u1ec1 trong qu\u00e1 tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b> \u0111\u1ec1u mang \u0111\u1ebfn nhi\u1ec1u ti\u1ec1m \u1ea9n \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c \u0111\u1ebfn doanh nghi\u1ec7p. C\u00f3 th\u1ec3 t\u00ecm ra \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n, v\u1ea5n \u0111\u1ec1 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng b\u1eb1ng c\u00e1ch ti\u1ebfp nh\u1eadn nh\u1eefng \u00fd ki\u1ebfn \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1ec3 d\u1ec5 d\u00e0ng x\u1eed l\u00fd nhanh v\u1ea5n \u0111\u1ec1 v\u00e0 tr\u00e1nh \u0111\u01b0\u1ee3c t\u00ecnh tr\u1ea1ng tr\u1ed1n tr\u00e1nh, \u0111\u00f9n \u0111\u1ea9y tr\u00e1ch nhi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean th\u00ec ngay t\u1eeb ban \u0111\u1ea7u ph\u1ea3i ph\u00e2n r\u00f5 c\u00f4ng vi\u1ec7c c\u1ee7a t\u1eebng ng\u01b0\u1eddi. B\u00ean c\u1ea1nh \u0111\u00f3 x\u00e2y d\u1ef1ng ch\u1ebf \u0111\u1ed9 th\u01b0\u1edfng ph\u1ea1t m\u1ed9t c\u00e1ch c\u00f4ng t\u00e2m v\u00e0 v\u0103n minh \u0111\u1ec3 th\u00fac \u0111\u1ea9y tinh th\u1ea7n l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

          \u0110\u01b0a ra gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u<\/b><\/h3>\n

          C\u1ea7n \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u \u0111\u1ec3 gi\u1ea3i quy\u1ebft d\u1ee9t \u0111i\u1ec3m b\u1ea5t c\u1eadp nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3 v\u00e0 d\u1ee9t \u0111i\u1ec3m. Nh\u1eefng gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u v\u00e0 to\u00e0n v\u1eb9n nh\u1ea5t n\u00ean c\u00f3 s\u1ef1 tham gia th\u1ea3o lu\u1eadn c\u1ee7a nhi\u1ec1u c\u00e1 nh\u00e2n v\u00e0 ph\u00f2ng ban kh\u00e1c nhau, t\u1eeb \u0111\u00f3 r\u00fat ra \u0111\u01b0\u1ee3c nh\u1eefng \u00fd ki\u1ebfn \u0111a chi\u1ec1u v\u00e0 kh\u00e1ch quan. B\u1eb1ng c\u00e1ch n\u00e0y b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 ch\u1ee9ng t\u1ecf \u0111\u01b0\u1ee3c s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1ch gi\u1ea3i \u0111\u00e1p v\u1ea5n \u0111\u1ec1 \u1ed5n th\u1ecfa.<\/p>\n

          <\/p>\n

          Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/em><\/p>\n

          Theo d\u00f5i, ki\u1ec3m tra v\u00e0 t\u00e1i \u0111\u00e1nh gi\u00e1<\/b><\/h3>\n

          \u0110i\u1ec1u cu\u1ed1i c\u00f9ng trong s\u01a1 \u0111\u1ed3 quy tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b> ch\u00ednh l\u00e0 theo d\u00f5i, ki\u1ec3m tra v\u00e0 t\u00e1i \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh trong c\u00e1c t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf. Doanh nghi\u1ec7p n\u00ean thi\u1ebft l\u1eadp m\u1ed9t b\u1ed9 ti\u00eau ch\u00ed v\u00e0 \u0111\u00e1nh gi\u00e1 \u0111\u1ecbnh k\u1ef3 c\u1ee5 th\u1ec3 v\u00e0 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c. T\u1eeb vi\u1ec7c theo d\u00f5i, ki\u1ec3m tra, b\u1ea1n ti\u1ebfp t\u1ee5c ti\u1ebfn h\u00e0nh t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n, \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u1ed1i \u01b0u quy tr\u00ecnh. \u0110i\u1ec1u n\u00e0y gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3. <\/p>\n

          Nh\u1eefng y\u1ebfu t\u1ed1 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p<\/b><\/h2>\n

          Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p<\/b><\/h3>\n

          C\u00f4ng vi\u1ec7c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u nh\u00e2n vi\u00ean ph\u1ea3i c\u00f3 th\u00e1i \u0111\u1ed9 h\u00f2a nh\u00e3 v\u00e0 c\u00f3 k\u1ef9 n\u0103ng \u0103n n\u00f3i kh\u00e9o l\u00e9o. Tuy c\u00f3 nhi\u1ec1u ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 nh\u01b0ng kh\u00f4ng th\u1ebf thay \u0111\u1ed5i ho\u00e0n to\u00e0n con ng\u01b0\u1eddi \u0111\u01b0\u1ee3c. Lu\u00f4n ph\u1ea3i xem kh\u00e1ch h\u00e0ng l\u00e0 tr\u1ecdng t\u00e2m v\u00e0 \u0111\u00e1p \u1ee9ng nh\u1eefng nhu c\u1ea7u c\u1ee7a h\u1ecd. S\u1eb5n l\u00f2ng l\u1eafng nghe nh\u1eefng \u0111\u00f3ng g\u00f3p \u00fd ki\u1ebfn \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n

          Hi\u1ec3u r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m <\/b><\/h3>\n

          Nh\u00e2n vi\u00ean c\u1ea7n \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ea7y \u0111\u1ee7 nh\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. Th\u01b0\u1eddng xuy\u00ean \u0111\u00e0o t\u1ea1o v\u00e0 c\u1eadp nh\u1eadt s\u1ea3n ph\u1ea9m cho c\u00e1c nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec3u bi\u1ebft th\u1ef1c s\u1ef1 v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty, c\u0169ng nh\u01b0 c\u00f3 b\u1ea5t k\u1ef3 thay \u0111\u1ed5i s\u1ea3n ph\u1ea9m n\u00e0o s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u00e1ch h\u00e0ng, l\u00e0 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n

          M\u1ed9t s\u1ed1 c\u00e2u h\u1ecfi khi x\u00e2y d\u1ef1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

          Qu\u1ea3n l\u00fd th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec c\u1ea7n nh\u1eefng th\u00f4ng tin g\u00ec?<\/b><\/h3>\n

          Trong quy tr\u00ecnh thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng th\u00ec b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean l\u00e0 qu\u1ea3n l\u00fd c\u00e1c th\u00f4ng tin kh\u00e1ch h\u00e0ng. \u0110\u1ec3 qu\u1ea3n l\u00fd t\u1ed1t \u0111\u01b0\u1ee3c c\u00e1c th\u00f4ng tin kh\u00e1ch h\u00e0ng, c\u1ea7n ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c \u0111\u1ea7y \u0111\u1ee7 c\u00e1c y\u1ebfu t\u1ed1 sau:<\/p>\n

            \n
          • Ngu\u1ed3n kh\u00e1ch mua h\u00e0ng: H\u1ecd \u1edf \u0111\u00e2u \u0111\u1ebfn, h\u1ecd bi\u1ebft \u0111\u1ebfn s\u1ea3n ph\u1ea9m b\u1eb1ng c\u00e1ch n\u00e0o.<\/li>\n
          • C\u00e1c th\u00f4ng tin c\u00e1 nh\u00e2n: H\u1ecd v\u00e0 t\u00ean, ng\u00e0y sinh, tu\u1ed5i, gi\u1edbi t\u00ednh\u2026<\/li>\n
          • Th\u00f4ng tin li\u00ean h\u1ec7: S\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch, email, \u0111\u1ecba ch\u1ec9 nh\u00e0\u2026 <\/li>\n
          • Nhu c\u1ea7u: Kh\u00e1ch \u0111ang quan t\u00e2m \u0111\u1ebfn s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 n\u00e0o, c\u1ed1 g\u1eafng khai th\u00e1c th\u00eam c\u00e1c nhu c\u1ea7u kh\u00e1c c\u1ee7a kh\u00e1ch \u0111\u1ec3 b\u00e1n th\u00eam c\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1c.<\/li>\n
          • L\u1ecbch s\u1eed mua h\u00e0ng v\u00e0 n\u1ed9i dung t\u01b0 v\u1ea5n: N\u1eafm r\u00f5 ki\u1ebfn th\u1ee9c c\u00e1c s\u1ea3n ph\u1ea9m m\u00e0 kh\u00e1ch \u0111\u00e3 mua \u0111\u1ec3 c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t.<\/li>\n
          • Th\u00f4ng tin c\u00e1c \u0111\u01a1n h\u00e0ng.<\/li>\n<\/ul>\n

            Gi\u1ea3i ph\u00e1p Omnichannel c\u1ee7a Haravan gi\u00fap b\u1ea1n t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n<\/b><\/h2>\n

            Gi\u1ea3i ph\u00e1p tr\u1ecdn b\u1ed9 cho vi\u1ec7c kinh doanh, qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng t\u1eeb Website, Facebook, Zalo, Shopee, Lazada, Tiki\u2026 cho \u0111\u1ebfn Chu\u1ed7i c\u1eeda h\u00e0ng. Haravan Omnichannel v\u1edbi chi ph\u00ed h\u1ee3p l\u00fd gi\u00fap b\u1ea1n kinh doanh \u0111a k\u00eanh hi\u1ec7u qu\u1ea3, t\u1ed1i \u01b0u v\u00e0 t\u0103ng tr\u1ea3i nghi\u1ec7m cho kh\u00e1ch h\u00e0ng<\/p>\n

              \n
            • B\u00e1n h\u00e0ng m\u1ecdi k\u00eanh d\u1ec5 d\u00e0ng t\u1eeb: Website, M\u1ea1ng x\u00e3 h\u1ed9i (Facebook, Zalo, Instagram..),Google Shopping, S\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed (Shopee, Lazada, Tiki) \u0111\u1ebfn chu\u1ed7i C\u1eeda h\u00e0ng offline v\u00e0 qu\u1ea3n l\u00fd tr\u00ean c\u00f9ng m\u1ed9t giao di\u1ec7n v\u1edbi v\u00e0i thao t\u00e1c \u0111\u01a1n gi\u1ea3n.<\/li>\n
            • Ti\u1ebft ki\u1ec7m th\u1eddi gian, nh\u00e2n s\u1ef1, chi ph\u00ed khi b\u00e1n h\u00e0ng tr\u00ean nhi\u1ec1u k\u00eanh.<\/li>\n
            • Tr\u00e1nh c\u00e1c thao t\u00e1c \u0111\u0103ng nh\u1eadp \u0111\u0103ng xu\u1ea5t r\u01b0\u1eddm r\u00e0 gi\u1eefa c\u00e1c t\u00e0i kho\u1ea3n \u1edf c\u00e1c k\u00eanh b\u00e1n kh\u00e1c nhau.<\/li>\n
            • D\u1ec5 d\u00e0ng ki\u1ec3m so\u00e1t t\u1ed3n kho, \u0111\u01a1n h\u00e0ng tr\u00e1nh th\u1ea5t tho\u00e1t, sai s\u00f3t hay nh\u1ea7m l\u1eabn kh\u00f4ng \u0111\u00e1ng c\u00f3.<\/li>\n<\/ul>\n

              <\/p>\n

              Omnichannel c\u1ee7a Haravan<\/em><\/p>\n

              K\u1ebft lu\u1eadn<\/b><\/h2>\n

              Nh\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b> m\u00e0 Haravan \u0111\u00e3 cung c\u1ea5p cho b\u1ea1n \u0111\u00e3 v\u00f4 c\u00f9ng \u0111\u1ea7y \u0111\u1ee7 v\u00e0 chi ti\u1ebft. Hy v\u1ecdng c\u00e1c b\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 quy tr\u00ecnh x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c cho c\u00f4ng ty \u0111\u1ec3 c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n h\u01a1n. B\u00ean c\u1ea1nh \u0111\u00f3 gi\u1ea3i ph\u00e1p Omnichannel c\u1ee7a Haravan s\u1ebd gi\u00fap cho b\u1ea1n t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng \u1edf \u0111a n\u1ec1n t\u1ea3ng hi\u1ec7u qu\u1ea3 h\u01a1n. <\/p>\n

              >>> Xem th\u00eam:<\/strong><\/p>\n

                \n
              • C\u00e1ch ph\u00e2n bi\u1ec7t c\u00e1c nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p trong kinh doanh<\/li>\n
              • 5 b\u01b0\u1edbc x\u00e1c \u0111\u1ecbnh ch\u00e2n dung kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng cho doanh nghi\u1ec7p<\/li>\n
              • Loyalty Program l\u00e0 g\u00ec? V\u00ec sao c\u1ea7n ph\u1ea3i x\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft?<\/li>\n<\/ul>\n<\/div>\n